About Us
Meet the People Behind the Hub.
We live here. We work here. And we’re proud to help protect the people and businesses that make our communities home.
Meet the local team commited to making insurance more personal, understandable, and easier to navigate.
Local Experts
Education First
Personal Service
Protection That Fits
PEOPLE FIRST
Insurance is about more than policies. It is about people.
At NY Insurance Hub, we believe the best insurance experience starts with people who listen, explain and show up when you need them. We are a local New York agency built around relationships, accessibility and service — because protecting what matters to you deserves more than a transaction.
THE AGENCY WE BELIEVE IN
Built to be the kind of insurance agency we would want to call.
Insurance has changed. Technology has made it faster and easier to shop, communicate and manage information — and we think that is a good thing. But somewhere along the way, the industry can start to feel impersonal.
NY Insurance Hub believes you should not have to choose between convenience and a relationship.
We combine modern tools with a people-first approach. That means you can start online, call, text or email us when it is convenient, while still having a local team that takes the time to understand your needs, explain your options and help you through the process.
We are here for the quote, but we are also here for the questions that come later. The new car. The first home. The growing business. The claim you hoped you would never have to make. The life changes that make you wonder whether your coverage should change too.
That is what being your insurance Hub means to us: being a trusted place you can come back to as your needs evolve.
WHAT WE BELIEVE
Service should be personal. Advice should be understandable. Getting help should be easy.
People first
We want to know the person behind the policy.
Education over pressure
Accessible service
Local relationships
More options
Long-term support
ROOTED HERE
Local means more than an address.
Our team lives, works and builds relationships throughout New York’s Capital Region and beyond. We believe being a local agency means showing up — for our clients, local businesses, community events and the organizations doing good work around us.
VETERAN-OWNED. PEOPLE-FOCUSED.
A commitment to service that didn’t end with military service.
NY Insurance Hub is proudly veteran-owned, and the values behind that service remain an important part of who we are today.
Integrity. Accountability. Commitment. Taking care of the people who depend on you.
Those principles translate naturally into the kind of insurance agency we want to be — one that keeps its word, answers the phone, takes responsibility and is there when clients need help.
We believe trust is earned through the way you show up for people, not simply through what you promise them.
That mindset extends beyond our clients. It influences how we support our team, build relationships with local businesses and organizations, and stay connected to the New York communities we serve.
Service looks different today. The commitment remains.
Today, that service means helping a family understand the coverage protecting their home. It means helping a business owner navigate a complicated insurance question. It means answering when a client needs someone to call. And it means finding ways to give back to the communities that have supported us.
We’re proud of where our story began — and even prouder to carry those values forward through NY Insurance Hub.
Behind The Hub
The people make the difference.
Technology can make insurance faster and more convenient.
People make the experience better.
Behind every phone call, email, text, quote and policy question is a team working together to help you find answers, understand your options and feel confident about what comes next.
Great service is not always something complicated. Sometimes it is answering the phone. Sometimes it is taking a few extra minutes to explain something. Sometimes it is one team member walking across the office to get the answer you need.
That is the kind of insurance agency we’re building.
MEET YOUR LOCAL TEAM
Meet the people behind NY Insurance Hub.
Insurance can be complicated. The people helping you should not be.
Get to know the local agents and service professionals who are here to answer questions, guide you through your options and help protect what matters to you.
ADMINISTRATIVE TEAM
Matthew Tarullo
Managing Director
Matt helps lead NYIH so our team has the support, resources, and direction needed to provide clients with personal, dependable service.
MEET MATT →
Anthony Catalfamo
Regional Director & Licensed Insurance Agent
Anthony helps clients and the NYIH team navigate complex insurance needs with experience, clear communication, and a commitment to service.
MEET anthony →
Christine Tarullo
Office Manager & Licensed Insurance Agent
Christine helps keep the client experience organized and responsive while making insurance conversations feel personal and approachable.
MEET CHRISTINE →
Brooks Bourgeois
Sales Leader & Licensed Insurance Agent
Brooks brings an educator’s approach to insurance, helping clients understand their options while supporting a knowledgeable, service-focused team.
MEET BROOKS →
Mark Esslie
Networking Leader
Mark builds meaningful community and professional relationships that help connect people and businesses with the NYIH team and its resources.
MEET MARK →
LICENSED INSURANCE AGENTS
Ross Hansen
Licensed Insurance Agent
Ross loves helping clients understand their insurance options and feel confident about the protection they choose.
MEET ROSS →
Jonathan Coogan
Licensed Insurance Agent
Jonathan helps clients understand their coverage options and make informed insurance decisions with clarity, patience, and personal service.
MEET JONATHAN →
Sale Khalaf
Licensed Insurance Agent
Sale helps make insurance feel less complicated by listening, answering questions, and giving clients the personal attention they deserve.
MEET SALE →
Mary Lou B. Connolly
Licensed Insurance Agent
Mary Lou has decades of experience, a lifetime of community connection, and a seasoned perspective she continues to share with clients and colleagues alike.
MEET MARY LOU →
Rich Patierne
Licensed Insurance Agent
Rich has decades of leadership and community experience, he’s now focused on helping clients protect what matters most.
MEET RICH →
Marcus Rankins
Licensed Insurance Agent
Marcus helps make insurance more approachable for clients, especially those navigating coverage decisions for the first time.
MEET MARCUS →
CUSTOMER SERVICE REPRESENTATIVES
Ashleigh Barss
Customer Service Representative & Licensed Insurance Agent
Ashleigh combines responsive day-to-day client support with licensed insurance guidance, helping clients feel taken care of at every stage.
MEET ASHLEIGH →
Pamela Sorokey
Customer Service Representative
Pamela helps clients feel heard and supported by keeping service requests moving and connecting them with the right NYIH team member when needed.
MEET PAMELA →
Iris Bayson
Customer Service Representative
Iris helps clients receive timely, friendly support by keeping communication organized and day-to-day service requests moving forward.
MEET IRIS →
INSURANCE ASSOCIATES
Austin Goodshaw
Insurance Associate
Austin supports a smooth client experience by working alongside NYIH’s licensed agents and service team with a strong focus on communication and organization.
MEET AUSTIN →
Christina Frangella
Insurance Associate
Christina brings a calm, attentive, service-focused approach to supporting the NYIH team and helping create a positive experience for clients.
MEET CHRISTINA →
INTERNS
Jahnavi Rathore
Intern
Jahnavi supports the NYIH team with a people-first attitude, helping with day-to-day agency needs that contribute to a welcoming, organized client experience.
MEET JAHNAVI →
Riley Long
Intern
Riley supports the NYIH team with day-to-day projects and organization, helping the agency stay responsive and focused on serving its clients.
MEET RILEY →
OFFICE SUPPORT
Rocky
Certified Therapy Dog
Making the NYIH office a little brighter, one day at a time.
MEET ROCKY →
Powered by Dark Horse
Focused on You
NY Insurance Hub is powered by Dark Horse Insurance, giving our local team access to shared technology, systems, and resources that help us serve our clients efficiently while maintaining the personal, relationship-driven service our agency is built around.
Because we utilize shared Dark Horse systems, you may occasionally see the Dark Horse name on communications, email addresses, online forms, or other service tools. You’re still working with the NY Insurance Hub team you know — these shared resources simply help us spend more time where it matters: serving our clients.
GROW WITH US
Build Your Future With Us.
Interested in building a career in insurance or learning more about the industry through an internship? We’re always interested in meeting motivated people who care about helping others, learning and being part of a strong local team.
READY WHEN YOU ARE
Let’s Find the Right Coverage for You
Whether you’re looking for personal insurance, business coverage, or simply have questions about your options, our team is here to help. We’ll take the time to understand what you need, explain your options, and help you move forward with confidence.
- 518-783-0105
- Text Us
- service@darkhorseis.com